Your delivery is as important to us as it is to you

First Transport Services is here to deliver whatever you need to send, safely, on time, and without a hitch.

Proudly Melbourne-based, our dedicated team ensures your Melbourne metro deliveries are quick and easy, while our trusted partner network allows us to send your shipment to any capital city within this great country of ours. We’ve got vehicles to suit any cargo – from small courier vehicles right through to semi-trailers – and our creative and experienced staff offer innovative solutions for even the curliest of delivery challenges.

Wherever you’re shipping to, our famous customer service and customised delivery technologies give you peace of mind – from the moment we collect your shipment, to the moment it arrives safely at its destination.

Our promise to you:

  • First Transport Services prides itself on operating with integrity and will treat you and your shipment with care and respect at all times
  • We want you to enjoy our service from start to finish, so we’re always looking for ways to exceed your expectations
  • Our team members are creative and experienced in finding innovative delivery solutions for any type of shipment
  • We operate under responsible environmental policies and practices

Tools and reporting:

When you partner with us, you’ll enjoy a personalised delivery service and detailed reporting you can trust.

We offer:

  • Real-time updates on vehicle progress
  • SMS notifications on approach with real-time ETA and your branding
  • Live tracking with your URL on our tracking link
  • Contactless delivery solution
  • Printed labels with our barcode or yours
  • Photo PODS
  • A complete suite of cost analysis tools
  • DIFOT reporting
  • Monitoring of key performance indicators (KPIs)
  • Report detailing GPS coordinates of the route taken
  • Reporting of the length of route and location en route
  • Total cost and cost analysis per site

Call today to learn how our systems can be Customised for your business and delivery goals.

Green Tick Chain of Responsibility (CoR)

First Transport Services and its sub contractors (owner-drivers) are fully compliant with NHVR obligations. These include fatigue management, maintaining the records required by law, ensuring vehicles do not exceed mass or dimension limits, ensuring proper load restraint, performing exemplary vehicle maintenance, obeying speed limits and road rules, reporting hazards and risks, and communication and consultation.

Safe Operating Procedures (SOPs)

First Transport Services’ Safe Operating Procedures (SOPs) for drivers have been fully vetted and approved by regulatory bodies. We have SOPs for personal protective equipment, load restraint, working safely around forklifts, working at heights, safe manual handling, and chain of responsibility. SOPs are included in our driver induction training and all trainees receive a copy of our SOP booklet.

Regular Audits

First Transport Services is committed to developing systems for its owner-drivers that will provide and maintain a work environment that is safe and without risk to health. To achieve this objective, First Transport Services has implemented policies and procedures that are in accordance with the Occupational Health and Safety Act 2004. Owner-drivers have a duty to follow our company’s occupational health and safety policies, procedures, and instructions. Breaches of these policies and procedures may result in termination of contract. Progress, performance, and compliance with policies and procedures are continuously monitored and assessed by our driver management team. Spot checks are conducted regularly on vehicles, personal protective equipment (PPE), and load restraint equipment, and full scheduled audits of our entire fleet are conducted twice per year.

Pre-Start Checks

At least once per week, all drivers must conduct a pre-start vehicle inspection. The inspections include (but are not limited to):

  • Fluids and oil levels
  • Lights and indicator operation
  • Brake and steering function check
  • Wheel and tyre checks
  • Windscreen and window condition and wiper/washer operation
  • Seat belts
  • Horn
  • Reverse beeper
  • Ensuring there are no loose objects in the cabin as these may wedge under foot controls or obstruct the driver’s foot from connecting with the brake, clutch, or accelerator
  • A comprehensive check of all load-binding slings, chains, dogs, ratchets, ropes, belts, and all other gear associated with securing a load

In addition to the weekly pre-start vehicle inspections, owner-drivers must:

  • Ensure that their vehicle is roadworthy by having it serviced when due and as required
  • Complete a daily pre-start declaration via their driver app declaring they are not under the influence of drugs or alcohol, are mentally and physically fit for work, and have a valid driver’s license. No work will be allocated to them until they have done so

Driver Fatigue Management

First Transport Services’ internal systems ensure compliance with all driver fatigue requirements.
Drivers are given the following instructions:

  • Get enough sleep before you drive/work
  • You must not work more than five hours without taking at least a 30-minute break
  • You must not work more than 12 hours over 24 hours (including breaks and non-driving duties)
  • In a 24-hour period you must have at least 10 hours of rest (six of the 10 hours must be continuous rest)
  • You must not work more than 72 hours in one week (seven days). A driver who works a maximum 72-hour week is required to take at least 24 hours of continuous rest
  • Look after your health and fitness by eating well and exercising regularly
  • Let your Radio Operator know if you feel tired and need to rest or if you are close to exceeding any of the above limits

General Health:
If you have or develop a condition that may impact your driving, manual handling, or other work duties, you must notify your Radio Operator as soon as possible.
Some symptoms of driver fatigue to look out for:

  • Constant yawning
  • Slowed reactions
  • Heavy or sore eyes
  • Blurred vision
  • Poor concentration
  • Impatience
  • Not remembering the last few kilometres/minutes of your trip

Drug and Alcohol Policy

First Transport Services is committed to maintaining a healthy workplace free from the effects of alcohol and drug abuse. An owner-driver’s health and work performance may be greatly hindered where there is an alcohol or drug dependency. Our Company understands that this is a highly complex but treatable health issue and regards dependency as an illness. We will therefore encourage those afflicted to seek treatment and, where possible, we will offer assistance to such workers. An owner-driver must not perform any job/company business if under the influence of alcohol or drugs. This excludes prescribed medication that does not have an intoxicating effect or alter behavior. Breaches of this policy may result in dismissal. Please note, drivers of vehicles with a gross vehicle mass (GVM) of greater than 4.5 tonnes must have zero blood alcohol concentration whilst working/driving.

Modern Slavery Policy

The Commonwealth Modern Slavery Act 2018 came into force in Australia on January 1st, 2019. Modern slavery is defined in the Act as including the following eight types of serious exploitation:

  • Trafficking in persons
  • Slavery
  • Servitude
  • Forced marriage
  • Forced labour
  • Debt bondage
  • Deceptive recruiting for labour or services
  • Child labour

Our Company provides road transport services (couriers and taxi trucks) to metropolitan, country, and interstate locations within Australia only. We are not involved in the manufacturing and/or importing of supplies. We do not source office staff, owner-drivers or warehouse workers from organisations that exploit workers in the ways stated above.
Our Company is committed to acting ethically in all our business dealings and relationships to ensure modern slavery is not taking place anywhere in our own business or, to the best of our knowledge, in any of our supply chains.
We will comply with laws relating to modern slavery and have a zero-tolerance approach. If we become aware of any such practices, we will report them to the relevant authorities immediately.